About
About Gental, your gentle agent
Gental is a platform for building AI agents that answer your customers and your team from your own knowledge, on your website, on WhatsApp and inside your systems. We built it Arabic-first, on one simple idea: a right answer matters more than a fast one.
Updated
Who builds Gental?
Gental is a product of ignteQ. We build it as a self-serve platform: you sign up free with no card, set up your agent yourself without code, and pay for what you use.
The name comes from “gentle”, and “your gentle agent” describes the way we want replies to sound: calm, clear and respectful, even when the answer is “that one is for the team”.
Why Gental is Arabic-first
Most chatbot tools are built for English, with Arabic added as a translation. Arabic-speaking customers rarely write formal Arabic: they write in dialect, mix Arabic and English, sometimes type Arabic in Latin letters, and send voice notes.
So we built Arabic understanding in from the start. The agent understands Gulf, Egyptian, Levantine and other dialects, matches words however they’re spelled (diacritics, alef and yaa forms, taa marbuta, Arabic-Indic digits), and replies in the dialect you set for its persona or in simple, clear Arabic. The dashboard and the website widget work right to left.
And because so much business in the region runs on WhatsApp, we started with the channels your customers already use: the website widget, an official WhatsApp number, your everyday number as a linked number, and voice notes transcribed and answered in text.
Your data, documents and search indexes are stored in Saudi Arabia (Google Cloud me-central2, Dammam), and the platform is designed around Saudi Arabia’s Personal Data Protection Law.
What we believe
These principles decide how every Gental agent behaves, not just how we talk about it.
Answers from the source
The agent answers from your files, web pages and connected tools, and cites where the answer came from.
An honest “I don’t know”
Customers forgive a slow answer, not a wrong one. When the agent can’t find the answer, it says so plainly instead of guessing.
People stay in the loop
When a person is needed, the chat moves to your team inbox and a teammate carries on in the same thread. Tools that change things stay off until you allow them.
Pay for answered replies
Not for tokens, not for every message. Greetings, “I don’t know” replies and handoffs don’t count.
Your knowledge stays yours
Every workspace is isolated from the others, and AI models are used through commercial APIs that exclude your data from training.
You see what’s missing
Questions the agent couldn’t answer are grouped into topics, so you know what to add to your knowledge next.
How to reach us
We’d like to hear from you: a question, feedback, an integration you need, or something that didn’t work the way you expected. Write to hello@gental.ai and we’ll get back to you.
FAQ
Common questions
Who is behind Gental?
Gental is a product of ignteQ, built as a self-serve platform for creating AI agents.
Is Gental only for Arabic?
No. Gental is Arabic-first, but it replies in the visitor’s language, Arabic or English, and the dashboard is available in both.
Where does Gental store data?
Data, documents and search indexes are stored in Saudi Arabia on Google Cloud me-central2 (Dammam). To write an answer, the passages relevant to a question are sent to the AI model provider for processing.
Do I need a developer to use Gental?
No. Setup is code-free, and the onboarding conversation reads your website and drafts your business profile. The API channel is there if you want to connect your own systems.
How do I contact the Gental team?
Write to hello@gental.ai.
Keep reading
- AI employeeAn AI employee that answers customers and staff from your knowledge, and hands over when needed.
- Arabic AI chatbotAn Arabic chatbot that understands dialects and Arabizi, and replies in the dialect you choose.
- Data privacyWhere your data is stored, what reaches the model provider, and how we protect it.
- Human handoff and inboxThe agent hands over to your team, and your team replies from a shared inbox on the same channel.
- IntegrationsThe knowledge sources, tools and channels your agent connects to today, and what’s next.
- What is an AI agent?A plain explanation of AI agents, how they differ from chatbots and ChatGPT, and how to keep them accurate.
Meet your gentle agent
Build your first agent on your own documents today. Free to start.