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E-commerce

An AI chatbot for e-commerce stores that answers before shoppers leave

A shopper is torn between two sizes, or wants to know when an order reaches Dammam. Without a quick answer they close the tab. A Gental agent replies from your product pages and shipping and returns policies, on your store and on WhatsApp, at any hour.

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The questions that stall sales in your store

  • “Does this size run true or should I go up?” and nobody answers.
  • “How long to my city, and can I pay on delivery?”
  • “Can I return it if I don’t like it?” right before checkout.
  • During sales seasons, messages outrun the team.

Store platforms: what works today

Any store can start today from its own pages and policies. Connectors add tools on top.

PlatformStatusWhat the agent can do
Any store (via your site)AvailableReads product and policy pages (up to 500 pages) and re-syncs daily or weekly
ShopifyBetaSearches the catalog, answers from policies and FAQs, and helps with the cart
SallaPlannedConnector on the way
ZidPlannedConnector on the way

Tools that change things stay off until you allow them for each agent. You can also connect any remote MCP server your systems provide.

What an e-commerce AI assistant answers

  • Products and sizing

    Descriptions, materials, size guides and available colours, from your product pages or the Shopify catalog.

  • Shipping and delivery

    Cities, delivery times, costs and payment methods, as your shipping policy states them.

  • Returns and exchanges

    The return window, conditions and refund timing, worded the same way every time.

  • Disputes go to your team

    Complaints, address changes on shipped orders and special cases move to the team inbox, and a teammate replies in the same chat.

Example: a shopper asks before buying

Example

Do you have this perfume in 100 ml? And how long does delivery to Dammam take?

Yes, it’s available in 100 ml according to the product page. Delivery to Dammam takes two to three business days under our shipping policy, and shipping is free on orders over SAR 200. Shall I send you the product link?

A sample conversation, not a real customer. Figures are an example.

How to add a chatbot to your store

  1. Add your store URL

    Gental reads your product and policy pages. Or upload your policy files and a product sheet.

  2. Connect Shopify if you use it

    The connector is in beta, and you choose which tools the agent may use.

  3. Start from the e-commerce assistant template

    Adjust the tone, dialect and handoff rules.

  4. Add the widget and connect WhatsApp

    One script tag on your store, running only on your domains. WhatsApp is included from the Starter plan.

FAQ

Common questions

Does it work with Salla and Zid stores?

Yes, today it reads your store pages and policies directly. Dedicated Salla and Zid connectors are planned and not available yet.

Can it track order status?

Not built in today. Order-status questions go to your team, or you can connect your system through an MCP server if it offers one.

What can it do with Shopify?

The Shopify connector (beta) searches your catalog, answers from your policies and FAQs, and helps with the cart.

Do greetings count toward my plan?

No. Only answered replies count (from your knowledge or a tool). Greetings, “I don’t know” replies and handoffs are free.

Can it read product photos customers send?

Yes. It reads images and files on every channel, such as a photo of a damaged item or an invoice.

Meet your gentle agent

Build your first agent on your own documents today. Free to start.

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