A WhatsApp AI agent that answers from your knowledge
A Gental agent on WhatsApp answers your customers around the clock from your files and website, understands dialects and voice notes, and calmly hands the chat to your team when a person is needed.
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What a Gental WhatsApp agent does
Answers from your documents
Return policies, prices, branches, opening hours: every answer is built from your files and web pages, not guesswork.
Understands dialects
Gulf, Egyptian, Levantine, Arabizi and Arabic mixed with English, matched however a word is spelled.
Listens to voice notes
Voice notes are transcribed and answered in text, like any typed question.
Reads images and files
When a customer sends a photo of an invoice or a PDF, the agent reads it and answers.
Hands over to your team
When it can’t answer or the customer asks for a person, the chat moves to your team inbox and a teammate replies in the same thread.
Pay for answered replies only
Greetings, “I don’t know” replies and handoffs don’t count toward your plan.
Two ways to connect WhatsApp
Pick the one that fits your number. Same agent, same knowledge either way.
| Official WhatsApp number (API) | Linked number (QR) | |
|---|---|---|
| How it connects | Through your Twilio, Interakt or 360dialog account | Scan a QR code from WhatsApp on your phone |
| Number | A WhatsApp Business number approved by Meta | The everyday number customers already know |
| Groups | Not available | Follows the groups you choose and spots requests |
| Meta fees | Paid to Meta through your provider | None |
| Best for | Companies that want an official, verified number | Shops and solo businesses that run on one number |
A linked number uses an unofficial connection to the WhatsApp app, and Meta may restrict numbers that break its policies. For high volumes we recommend an official number.
Set up a WhatsApp AI agent in minutes
Add your knowledge
Upload files (PDF, Word, Excel and more) or add your website, and Gental prepares them for search.
Pick a persona
Templates for customer service, sales, reception and clinics, with tone and rules you can adjust.
Test before customers do
Run test scenarios and see every reply graded, with what to fix.
Connect WhatsApp and publish
Enter your provider details or scan a QR code, then publish a frozen version while you keep editing.
What a reply looks like
Hi, do you deliver to Khobar? How long does it take?
Hi! Yes, we deliver to Khobar. Delivery takes two to three business days according to our shipping policy. Shall I send you the order link?
FAQ
Common questions
Do I need a new WhatsApp number?
No. Connect the official number you already have with Twilio, Interakt or 360dialog, or link your regular number by scanning a QR code.
Does it reply in Arabic dialects?
It understands dialects and Arabic mixed with English, and replies in the dialect you set for the agent’s persona, or in simple, clear Arabic.
What happens when a customer asks something outside my knowledge?
The agent says plainly that it doesn’t know, never guesses, and hands the conversation to your team inbox.
How much does a WhatsApp AI agent cost on Gental?
WhatsApp is included from the Starter plan, and you pay only for answered replies. Meta’s fees on an official number go to your provider directly, with no Gental markup. See the pricing page for details.
Keep reading
- WhatsApp Linked NumberLink a regular WhatsApp number by QR to answer chats and catch requests in groups.
- Human handoff and inboxThe agent hands over to your team, and your team replies from a shared inbox on the same channel.
- Voice notes and filesTranscribes voice notes and answers them, and reads the photos and files customers send.
- Build a WhatsApp AI botThe ways to build a WhatsApp AI bot compared, with practical steps and pitfalls to avoid.
- WhatsApp API in Saudi ArabiaWhat the WhatsApp Business API is, and how to run an AI agent on it through your provider.
- WhatsApp link generatorMake a wa.me click-to-chat link, with an optional prefilled message.
Meet your gentle agent
Build your first agent on your own documents today. Free to start.