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Arabic-first

An Arabic AI chatbot that understands dialects

Gental was built for Arabic from day one, not translated. A customer writes «ابي ارجع الطلب», types “3ayez a3raf el se3r”, or sends a voice note in their dialect, and the agent understands and finds the answer in your files however it was spelled.

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An Arabic dialect chatbot, Saudi included

  • Understands any dialect

    Saudi, Gulf, Egyptian, Levantine and more. Customers write the way they speak, and the agent follows.

  • Arabizi and mixing

    Understands Arabic written in Latin letters and numbers, and sentences with English words like «عندي مشكلة في الـ checkout».

  • Replies in your chosen dialect

    Set the reply dialect in the agent’s persona, such as Saudi. Without one, it replies in simple, clear Arabic.

  • Replies in the customer’s language

    English in, English out; Arabic in, Arabic out, from the same knowledge.

  • Voice tuned for Gulf Arabic

    Voice-note transcription is tuned for Gulf Arabic, and the agent answers voice notes in text.

  • Fully right-to-left

    The dashboard and the website widget are fully Arabic, and the widget follows your page’s direction automatically.

Matches a word however it’s spelled

Before searching, Gental normalizes letters that Arabic writers spell in more than one way, in your documents and in the question alike. Meaning-based search on top catches different words that mean the same thing.

Customer typesMatches in your knowledgeHow
Hamza formsإرجاع / أرجاع / ارجاعسياسة الإرجاعAlef forms (أ إ آ → ا) unified
Taa marbutaسياسه الارجاعسياسة الإرجاعة → ه unified
Alef maqsuraمستشفيمستشفىى → ي unified
Diacritics and tatweelالإِرْجَاع / الإرجـــاعالإرجاعDiacritics and tatweel removed
Digits١٤ يوم14 يومArabic-Indic digits converted
A different word, same meaningاسترجاع / ترجيع الطلبسياسة الإرجاعMeaning-based search

The first five rows match letter for letter after normalization. The last row is a different word, found by meaning-based search alongside keyword search.

Why most Arabic chatbots get confused

Many chatbot tools are built for English and translate their interface into Arabic. The problem shows up in search: your document says «سياسة الإرجاع», the customer types «سياسه ارجاع», nothing matches, and the bot apologises or guesses.

In Gental, search combines meaning and keywords, normalizes Arabic letters in documents and questions with the same rules, then reranks results by how well they fit the question. If nothing relevant turns up, the agent says it doesn’t know instead of making something up.

Every answer cites its source (file and page, or web page), so you and your customer can check it.

When a customer sends a voice note, it’s transcribed with a model tuned for Gulf Arabic, then goes through the same search and rules as a typed question.

Example: a question in Saudi dialect

Example

هلا، وش السالفة مع الاسترجاع؟ طلبت جزمة وطلعت صغيره

هلا فيك! تقدر ترجعها أو تبدّلها بمقاس ثاني خلال ١٤ يوم من الاستلام، بشرط تكون بحالتها وكرتونها. تبي أرسل لك خطوات الإرجاع؟

A sample conversation, not a real customer. In English: “Hi, what’s the deal with returns? I ordered shoes and they’re too small.” / “You can return or exchange them for another size within 14 days of delivery, in their original box. Want the return steps?”

FAQ

Common questions

Does the chatbot understand Saudi dialect?

Yes. It understands Saudi, Gulf and other dialects, and can reply in Saudi dialect when you set it as the persona’s reply dialect.

Does it understand Arabizi?

Yes. It understands Arabic written in Latin letters and mixed Arabic and English, and replies in Arabic.

Do my documents need to be in Modern Standard Arabic?

No. Your documents can be in any Arabic or in English, and the agent answers from them in the customer’s language.

Does it reply with voice notes?

No. It understands voice notes and replies to them in text.

What is the best Arabic AI chatbot?

Look for one that understands dialects, matches different spellings, and answers from your own sources with citations. Our guide to the best Arabic AI chatbot platforms compares the options.

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