AI employee
An AI agent for business that answers customers and helps your team
With Gental you build an AI agent that works like a new hire who has read everything: your files, your website, your policies. It answers customers on your website and WhatsApp around the clock, answers your staff’s internal questions, and passes the conversation to a teammate when a person is needed.
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What a Gental AI employee can do
One agent, one knowledge library, published wherever your customers or your team need it.
Answers from your files and website
PDF, Word, Excel, CSV and your web pages. Every answer is grounded in your sources and cites where it came from.
Talks to customers on every channel
A chat widget on your website, WhatsApp on an official or linked number, and an API for your own systems.
Helps your team internally
An internal agent answers staff questions about HR policies and procedures, after staff verify their work email in the chat.
Hears voice notes, reads images
Voice notes are transcribed and answered in text. Photos, invoices and PDFs that customers send are read and answered.
Uses your tools (beta)
Search a Shopify catalog, offer Calendly slots, or connect any MCP server. Tools that change things stay off until you allow them.
Knows when to hand over
When a customer asks for a person, the agent has no answer, or an escalation trigger fires, the chat moves to your team inbox.
What it does and what it doesn’t
Clear limits from day one, so you know what to give the agent and what stays with your team.
| The agent does | The agent doesn’t | |
|---|---|---|
| Answers | Answers from your knowledge and cites the source | Guess or invent facts you never gave it |
| Voice | Understands voice notes and replies in text | Reply with voice messages |
| Actions | Uses only the tools you allowed | Change your data without your permission |
| Sensitive topics | Gives general information and points to emergency care when needed | Diagnose, prescribe, or give binding legal or financial advice |
| Replies to messages it receives | Start conversations with templates or broadcasts |
An AI agent that works with your team, not instead of it
Most questions you get repeat: prices, hours, delivery, returns, appointments. The agent answers those in seconds at any hour, so your team can focus on conversations that need a decision or a personal touch.
When the agent hands over, a teammate picks up the chat in a shared inbox and replies on the same channel, WhatsApp or the website widget. The agent can draft a reply for them, and asks the customer a few intake questions while they wait, so your teammate arrives with the full picture.
The workspace home shows how many questions were answered, how many went to your team, your busy hours, and the questions the agent couldn’t answer grouped by topic, so you know exactly what knowledge to add next.
How to create an AI employee without code
Introduce your business
The setup conversation scans your website and drafts your business profile. Then upload files or add web pages.
Pick a persona
Eight templates: customer service, sales, technical support, legal information, reception and booking, HR assistant, e-commerce assistant, clinic receptionist. Or write a short brief and let AI draft one.
Test it before anyone else talks to it
Try it in the playground and run graded tests that score each reply and suggest fixes.
Publish and set when it hands over
Connect it to your website, WhatsApp or your internal team, and set the escalation triggers that must go to a person.
Example: an AI receptionist
Hi, I’d like a teeth cleaning on Thursday. Do you have anything in the afternoon?
Hi! On Thursday afternoon the clinic schedule has slots between 4 and 8 pm. Shall I pass you to reception to confirm, or send you the booking link?
FAQ
Common questions
Does an AI employee replace my customer service team?
No. It answers the repeat questions and takes the pressure off. Conversations that need a person move to your team in a shared inbox.
Do I need a developer to build an AI agent?
No. Everything happens in the dashboard, and adding it to your website is one line you copy and paste.
Can it help my staff, not only customers?
Yes. Publish an internal agent that answers your team from policy and procedure documents, with staff verifying their work email in the chat. Internal agents are included from the Growth plan.
What happens when it doesn’t know the answer?
It says so plainly and hands the chat to your team. Those questions show up on your workspace home so you can add the missing knowledge.
How much does an AI employee cost?
You can start free with no card, and you pay only for answered replies. Greetings, “I don’t know” replies and handoffs are free. See the pricing page for plans.
Keep reading
- Human handoff and inboxThe agent hands over to your team, and your team replies from a shared inbox on the same channel.
- Website chatbotAn AI chatbot for your website that answers from your knowledge, added with one line.
- WhatsApp AI agentAutomated WhatsApp replies from your knowledge, with handover to your team.
- Arabic AI chatbotAn Arabic chatbot that understands dialects and Arabizi, and replies in the dialect you choose.
- What is an AI agent?A plain explanation of AI agents, how they differ from chatbots and ChatGPT, and how to keep them accurate.
- IndustriesAI agents set up for each industry’s questions, from clinics to online stores.
Meet your gentle agent
Build your first agent on your own documents today. Free to start.