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Travel

An AI chatbot for travel agencies that explains your packages and brings in bookings

Before every summer and holiday, the agency WhatsApp fills with the same questions: what’s included, how much for two, can I cancel? A Gental agent answers them from your package files and price sheets, and leaves booking and confirmation to your team.

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What wears travel agencies down in peak season

  • Package questions double before the holidays, while the team stays the same size.
  • Customers ask at midnight and want an answer now, or they message another agency.
  • What a package includes gets lost in long threads: flights? breakfast? transfers?
  • Cancellation terms are explained differently each time, and disputes follow.

What a travel chatbot answers, and from which files

  • Trip programmes

    Day-by-day itineraries, hotels and activities, from the PDF or Word files you already give customers.

  • Price and date sheets

    An Excel sheet of prices by season and party size becomes structured records, so it can answer “how much for two in August?” from the sheet.

  • Terms and policies

    Cancellation, refunds, changes, and required-document notes as your team wrote them.

  • Your website and offers

    Reads your offer pages and re-syncs daily, so an expired offer stops showing up in replies.

Example: a customer asks about a summer package

Example

Hi, I want the 6-day Georgia package for two in August. What’s included? And do you handle the visa or do we?

Hi! According to the programme file, the 6-day Georgia package includes flights, hotel with breakfast, airport transfers and two tours. The price for two in August, from the season sheet, is SAR 8,400. Visa requirements depend on your passport, so let me pass you to a travel advisor to confirm.

A sample conversation, not a real customer. The package and price are an example.

Channels and features that suit travel agencies

  • WhatsApp and website widget

    The same agent answers on your agency WhatsApp and on the package pages of your site.

  • Reads document photos

    If a customer sends a photo of a passport or booking, the agent reads it and masks sensitive numbers.

  • Handoff by working hours

    Your sales team receives customers ready to book in the team inbox, according to each team’s hours.

  • API for your booking system

    If you run your own app or booking portal, put the agent inside it through the API and receive events through signed webhooks.

How to set up a chatbot for your travel agency

  1. Upload your programmes and sheets

    Package files, the price sheet and your terms. Add your website so it reads the offers.

  2. Start from the Sales template

    Add rules such as: never confirm a booking, never give visa information that isn’t in the files.

  3. Test peak-season questions

    Try real customer questions in the playground and see what’s missing from your files.

  4. Publish and watch the gaps

    The home screen groups unanswered questions into topics, so you know what to add before next season.

FAQ

Common questions

Does the chatbot book flights and hotels?

Not by itself. It explains packages and prices, then hands the customer to your team to complete the booking.

My prices change often. How do I keep answers accurate?

It answers from the latest version of your sheet or web pages. Update the file, or let your website re-sync daily.

Does it answer visa questions?

Only if the answer is in your files. We suggest sending visa questions to your team, since requirements vary by passport.

Will it reply in English to international customers?

Yes. It replies in the customer’s language and understands Arabic in any dialect, including Arabic mixed with English.

Meet your gentle agent

Build your first agent on your own documents today. Free to start.

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