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A Chatbase alternative built for Arabic and WhatsApp

Chatbase is a well-known platform for building customer service AI agents. Gental is built from day one for businesses whose customers write in Arabic, in their own dialect, on the website and WhatsApp. Here is a fair comparison to help you choose.

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Gental vs Chatbase at a glance

GentalChatbase
FocusArabic-first agents for website, WhatsApp and APICustomer experience agents across chat, email and voice
Knowledge sourcesPDF, Word, Excel, CSV, TXT, MD files and websites; Google Drive and Notion coming soonPDF, TXT and Word files, websites, text, Q&A, Notion, support tickets
WhatsAppOfficial number through your Twilio, Interakt or 360dialog account, or your everyday number by QROfficial connection through Meta; the number is dedicated to the agent unless you use coexistence
Other channelsWebsite widget and API; Instagram, Messenger and Email coming soonWebsite, Messenger, Instagram, Slack, email and voice
Human handoffTeam inbox; a teammate continues the same chatBuilt-in helpdesk, plus handoff to tools like Zendesk and Salesforce
Pricing unitAnswered replies only, with a free planMonthly message credits; paid plans with a 7-day trial
Website languageArabic and EnglishEnglish

Chatbase details are from its official website, pricing page and documentation as of October 2026, and may change. Check their site for the latest.

Why teams pick Gental as a Chatbase alternative for Arabic

  • Arabic that gets dialects

    Saudi, Egyptian, Levantine, Arabizi and Arabic mixed with English, with replies in the dialect you set for the persona or in simple Arabic.

  • Search tuned for Arabic

    Matches words with or without diacritics, across alef, yaa and taa marbuta forms and Arabic-Indic digits, then reranks the best passages.

  • Answers with sources

    Every answer cites the file or page it came from, and when nothing relevant is found the agent says it doesn’t know.

  • Two ways onto WhatsApp

    Your official number through your provider, with Meta’s fees paid to them and no Gental markup, or your everyday number by QR, including groups.

  • Data stored in Saudi Arabia

    Your data, documents and search indexes are stored on Google Cloud in Dammam, designed around Saudi PDPL.

  • Pay per answered reply

    Greetings, “I don’t know” replies, handoffs and tests don’t count toward your plan.

When Chatbase is the better choice

If you need many channels today, such as Messenger, Instagram, Slack, email and phone calls, Chatbase covers them in one platform, while Gental is still adding some of them.

If your team works in global helpdesks like Zendesk, Salesforce, Intercom or Freshdesk, Chatbase has ready integrations with them, which saves setup time.

And if most of your customers write in English or many languages, and your knowledge lives in Notion or past support tickets, Chatbase supports those sources today.

When Gental fits better

When most of your customers write in Arabic, in their own dialect, and send voice notes and invoice photos on WhatsApp. Gental transcribes voice notes and replies in text, and reads images, PDFs and spreadsheets customers send.

When you want to keep the everyday number your customers already know, or follow WhatsApp groups and catch requests there. A linked number is an unofficial connection and Meta may restrict numbers, so for high volumes we recommend an official number.

And when data location matters to you, or you want to start free and later pay only for replies that actually answered a customer. See the pricing page for details.

How to switch from Chatbase to Gental

  1. Gather your knowledge

    Collect your original files and your website URL or sitemap.

  2. Add it to Gental

    Upload files and add your website (up to 500 pages, synced daily or weekly). One knowledge library is shared across your agents.

  3. Test on real questions

    Pick a persona template, run graded test scenarios with suggested fixes, and compare results on the same questions.

  4. Publish on your site and WhatsApp

    Add the one-line widget script, connect a WhatsApp number and turn on the team inbox.

FAQ

Common questions

Does Chatbase support Arabic?

Chatbase says it supports many languages and replies in the customer’s language. In Gental, retrieval itself is tuned for Arabic and dialects, and the dashboard and widget are right-to-left. Try both on your real customer questions.

What is the best Chatbase alternative for Saudi Arabia?

If your customers write in Arabic and you work on the website and WhatsApp, Gental is built for that, with data stored in Saudi Arabia. If you need more channels and integrations, Chatbase is a strong option.

Can I keep my current WhatsApp number with Gental?

Yes. Connect your official number through Twilio, Interakt or 360dialog, or link your everyday number by QR. The linked connection is unofficial and Meta may restrict numbers.

Is Gental cheaper than Chatbase?

They price differently: Chatbase uses message credits, while Gental counts only answered replies and has a free plan. Work it out on your volume with the cost calculator or the pricing page.

Can a teammate step into the conversation?

Yes. The agent hands over when the customer asks for a person or it can’t answer, and a teammate replies from the inbox in the same WhatsApp or website chat.

Meet your gentle agent

Build your first agent on your own documents today. Free to start.

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