Legal
Privacy policy
This policy explains what data we collect when you use Gental or visit gental.ai, why we collect it, where it is kept, and your rights over it.
Published
Draft for legal review
Draft for legal review. This text is published for transparency and will be replaced by the reviewed version.
Who we are, and who controls your data
Gental is a product operated by ignteQ. ignteQ is the controller of data about account holders, team members and visitors to gental.ai.
For your customers’ data that your agent handles, such as their messages and files, you, the business, are usually the controller. We process that data on your behalf and on your instructions. Telling your customers how you use their data stays your responsibility.
For anything about privacy, write to hello@gental.ai.
What data do we collect?
| Data | Examples | Why |
|---|---|---|
| Account data | Name, email, workspace, team role | To create your account, sign you in and manage your team’s access |
| Workspace content | Files, web pages, connected sources, agent settings | So your agent answers from your own knowledge |
| Customer conversations | Messages, and the files, photos and voice notes your customers send | So the agent replies for you and your team sees them by role |
| Billing data | Plan, usage, invoices | To meter usage and invoice you; Stripe handles card details |
| Usage and technical data | Logs, reply counts, IP address | To run the service safely, prevent abuse and fix faults |
| gental.ai visitors | Messages you send to Gental’s own agent on our site, and emails you send us | To answer your questions and requests |
How do we use data?
- To provide the service: run your agents, keep your knowledge, and deliver replies on the channels you choose.
- To meter usage and bill you under your plan.
- To give support and answer your questions.
- To keep the service secure and prevent abuse, such as spam and unauthorised access.
- To improve the product using aggregated usage figures.
- We do not use your content or your customers’ conversations to train AI models, and we do not sell your data.
Where is data stored and processed?
Data, documents and search indexes are stored in Saudi Arabia (Google Cloud me-central2, Dammam), and every workspace is isolated.
To write an answer, the relevant passages are sent to the AI model provider for processing, through commercial APIs that exclude your data from training. The full detail is on our data privacy page.
Who processes data on our behalf?
We rely on a few providers to run the service. Each one processes only what its role needs:
| Provider | Role |
|---|---|
| Google Cloud | Stores data, documents, conversations and search indexes in the me-central2 region, Dammam |
| The AI model provider | Processes the question and retrieved passages to write the reply, under terms that exclude training |
| The WhatsApp provider you choose (Twilio, Interakt or 360dialog) | Sends and receives WhatsApp messages through your own account with them |
| Cloudflare | Edge delivery, protection and bot checks (Turnstile) on sign-up |
| Stripe | Billing and payment processing |
How long do we keep data?
We keep your data while your workspace is active and for a limited period after, then delete it.
In the privacy settings you choose how long voice recordings and customer files are kept, including deleting them right after processing. You can delete your workspace content at any time.
Some records, such as invoices, may be kept for as long as the law requires.
Your rights under the PDPL
Saudi Arabia’s Personal Data Protection Law (PDPL) gives you rights over your data, including:
- Access: know what we hold about you and ask for a copy.
- Correction: ask us to correct inaccurate data or complete missing data.
- Deletion: ask us to delete your data when it is no longer needed.
- Objection and withdrawing consent: object to a specific use, or withdraw consent where the processing relies on it.
- To use any of these rights, write to hello@gental.ai. If your data reached us through a business that uses Gental, contact that business first, and we will help them handle your request.
Cookies and browser storage
We use no advertising or analytics cookies. We use only what the service needs to work, such as your sign-in session in the dashboard.
On gental.ai, Gental’s own agent keeps your chat session in the browser’s session storage, which ends when you close the tab.
How do we protect data?
We isolate every workspace’s data in the database, apply roles and permissions inside each team, and mask sensitive numbers (such as national ID, IBAN and card numbers) in the files and photos the agent keeps.
Still, no system is perfectly secure. If you notice something worrying, write to hello@gental.ai.
Children
Gental is a service for businesses. It is not directed at children, and we do not knowingly collect children’s data.
Changes to this policy
We may update this policy and will change the date on this page when we do. For significant changes, we will tell account holders before they take effect.
Our terms of service govern your use of the service together with this policy.
Governing law and contact
Governing law: [to be confirmed by counsel].
For any question about this policy or your data, write to hello@gental.ai. To learn more about the company, see about Gental.
Sources
- Personal Data Protection Law: SDAIA official portalas of October 2026
- WhatsApp Business Messaging Policyas of October 2026
Keep reading
- Data privacyWhere your data is stored, what reaches the model provider, and how we protect it.
- Terms of serviceThe rules for using Gental: your account, acceptable use, billing and responsibilities.
- About GentalWho builds Gental, why it’s Arabic-first, and the principles we build on.
- Developers (API)Connect your agent to your app and systems with REST, streaming and signed webhooks.
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