Legal
Terms of service
These terms govern your use of Gental. Read them before you create an account: creating an account or using the service means you accept them.
Published
Draft for legal review
Draft for legal review. This text is published for transparency and will be replaced by the reviewed version.
About these terms
These terms are an agreement between you and ignteQ, the company that operates Gental.
If you use Gental on behalf of a business, you confirm that you can bind it to these terms, and “you” means that business.
What is the service?
Gental is a platform for building AI agents that answer from your knowledge: your files, web pages and connected apps. You publish an agent on your website, on an official WhatsApp number through a provider, on a WhatsApp Linked Number, or through an API for your own systems.
The service keeps evolving. Anything we mark “coming soon” or “planned” is not a commitment to a date.
Replies are written by AI and can sometimes be wrong. You are responsible for setting up your agent, reviewing its knowledge, and handing conversations to your team when they need a human decision.
Your account
- Give accurate details when you sign up, and keep them up to date.
- Keep your sign-in details safe, and do not share them outside your team.
- You are responsible for what your team members do in the workspace, so give each one the right role.
- Tell us at hello@gental.ai straight away if you suspect someone used your account without permission.
Acceptable use
When you use Gental, you agree to:
- Follow the WhatsApp Business Messaging Policy and Meta’s terms on every WhatsApp number you connect.
- Not send spam or bulk messages to people who have not agreed to hear from you.
- Not use the service for anything unlawful, fraud, impersonation or abusive content.
- Not try to reach other workspaces’ data, get around security, or overload the service on purpose.
- Comply with the PDPL and other laws for your customers’ data, including telling them about your own privacy policy.
Your content and your customers’ data
Your content stays yours. You allow us to process it only as needed to run the service for you.
The service processes your customers’ data on your behalf, as set out in our privacy policy and on the data privacy page.
Plans, usage and billing
You can start free with no card. Plans, prices and each plan’s limits are published on the pricing page, and the version published when you subscribe or are billed is the one that applies.
Paid plans are charged by plan and usage, and billing runs through Stripe. If we change prices, we will tell you before the change takes effect.
Fees from your WhatsApp provider and from Meta, if any, are paid to them directly through your own account with them.
WhatsApp Linked Number: risks you accept
A Linked Number uses an unofficial connection to the WhatsApp app, not Meta’s WhatsApp Business API. This kind of connection breaks WhatsApp’s terms of service, and Meta may restrict or ban the number at any time.
The number is yours. Gental lowers the risk with human pacing, active hours and sending limits, but cannot remove it. When you turn on a Linked Number you accept this risk, and ignteQ is not liable if the number is restricted or banned.
If you send a lot of messages or can’t afford to lose the number, use an official WhatsApp number through Twilio, Interakt or 360dialog.
Availability
We work to keep the service available and stable, but we do not guarantee it will run without interruption unless a written agreement between us says so.
We may pause the service briefly for maintenance. Some channels can also be affected by outages at outside providers, such as your WhatsApp provider or Meta.
Intellectual property
The Gental platform, its software, name and logo belong to ignteQ. These terms give you no rights in them beyond using the service under these terms.
If you send us suggestions or feedback, we may use them to improve the service without any obligation to you.
Suspension and termination
You can stop using the service and cancel your subscription at any time.
We may suspend or close your account if you break these terms, if fees go unpaid, or if your use puts the service or its users at risk. When it is not urgent, we will tell you first.
After an account closes, we handle your data as our privacy policy describes.
Limitation of liability
We provide the service “as is”, to the extent the law allows.
ignteQ is not liable for indirect losses, such as lost profits, lost data or restricted WhatsApp numbers.
Our total liability will not exceed the fees you paid us during a period of [to be confirmed by counsel].
Governing law
Governing law and the forum for disputes: [to be confirmed by counsel].
Changes and contact
We may update these terms and will change the date on this page when we do. For significant changes, we will tell account holders before they take effect.
For any question about these terms, write to hello@gental.ai.
Sources
- Personal Data Protection Law: SDAIA official portalas of October 2026
- WhatsApp Business Messaging Policyas of October 2026
Keep reading
- Privacy policyWhat data we collect, why, where it is stored, and how to access, correct or delete it.
- Data privacyWhere your data is stored, what reaches the model provider, and how we protect it.
- WhatsApp Linked NumberLink a regular WhatsApp number by QR to answer chats and catch requests in groups.
- About GentalWho builds Gental, why it’s Arabic-first, and the principles we build on.
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